Centre for Health Systems Design & Management (CHSDM) | GIM Goa

At GIM, we are redefining management education to influence systems and society. The Centre for Health Systems Design and Management builds on this ethos — generating evidence and driving policy change for stronger, more resilient health systems.

Centre for Health Systems Design and Management

Our Vision

To be a leading centre of excellence in health systems design and management, dedicated to advancing knowledge, innovation, and evidence-informed policy for India and the global health community.

Over the past few years, the Healthcare Management faculty at GIM have led a growing portfolio of policy-relevant health systems research in collaboration with central and state governments, international development partners and premier academic institutions. These published works have impacted public policy across several health programmes. The new Centre is being set up to consolidate and scale our work across our chosen thematic areas and to bring research and evidence to the practice of health systems design and management.

Events

REIMAGINING INDIA'S HEALTH SYSTEM TOWARDS VIKSIT BHARAT @ 2047 - A Policy Dialogue on the Recommendations of the Lancet Commission on a Citizen-Centred Health System for India.

Who we are

Dr. Kheya Melo Furtado

Chairperson

Health Systems Financing, Universal Health Coverage, Public Health

Dr. Alok Tiwari

Faculty Expert

Data Science and AI in Health

Dr. Arif Raza

Faculty Expert

Quality of care, Hospital Management

Dr. Nafisa Vaz

Faculty Expert

Hospital Management and Design Thinking

Dr. Shawnn Coutinho

Faculty Expert

Healthcare Marketing

Dr. Sreerupa Sengupta

Faculty Expert

Gender and Health, Sustainable Health Systems

What We Do

Strategic Objectives

Policy-driven Multidisciplinary Research

Advance improvements in India’s health system and those of comparable countries through multidisciplinary research and policy innovation
Embedded Implementation Research

Advocate for evidence-driven policy in healthcare in India by supporting policymakers with relevant research and evidence synthesis
Industry-relevant insights

Support government, healthcare organisations and businesses with cutting-edge technical knowledge and executive capacity-building programmes as per their needs
Support local health systems

Pilot and support local health system innovations in Goa
Develop models for health system design

Develop scalable models relevant to comparable Indian states and countries in the Asian region, based on learnings from Goa

Title 1

Advance improvements in India’s health system and those of comparable countries through multidisciplinary research and policy innovation
Title 2

Advocate for evidence-driven policy in healthcare in India by supporting policymakers with relevant research and evidence synthesis
Title 3

Support government, healthcare organisations and businesses with cutting-edge technical knowledge and executive capacity-building programmes as per their needs
Title 4

Pilot and support local health system innovations in Goa
Title 5

Develop scalable models relevant to comparable Indian states and countries in the Asian region, based on learnings from Goa

Priority Thematic Areas

Healthcare Financing and Universal Health Coverage

Quality of Care

Digital technologies in Health

Private sector in Health systems

Climate Resilient Health Systems

Our Services

Multidisciplinary Research and Policy Innovation

Evidence Synthesis and Policy Advocacy

Technical Support for Governments and Healthcare Organizations

Executive Capacity-Building Programs

Piloting Local Health System Innovations

Consulting on Scalable Models for Indian States and Asian Countries

Our Impact to Date

Policy Co-Development

Knowledge Contribution

Leadership Engagement

Faculty Recognition

Projects

Year

Project Title

Funding Organization

Principal Investigator

2024–25

Impact evaluation of Niramayam Yojana, Madhya Pradesh

World Health Organization

Arif Raza & Kheya Furtado

2022–23

Integration of Health Insurance Schemes for Universal Health Coverage

World Health Organization

Kheya Furtado

2022–23

Process evaluation of the adoption and use of standard treatment guidelines under PMJAY

World Health Organization

Nafisa Vaz

2020–2022

Case studies on digital financial payments to community health workers in India

Harvard University (sub-award of the Gates Foundation)

Kheya Furtado

2020–2021

Health systems research for PMJAY: Assessment of implementation models

World Health Organization

Kheya Furtado

2020–2021

Health systems research for PMJAY: Assessment of implementation models

World Health Organization

Arif Raza

2019–2020

Technical support to the government of Assam for integrating publicly funded health protection schemes

World Health Organization

Arif Raza

2019

Examining claims processes under PMJAY

Alliance for Health Policy and Systems Research, WHO

Kheya Furtado

2024-2025

Local feminist perspectives as transformation levers A study from India 2025

German Institute of Development and Sustainability

Sreerupa Sengupta

Capacity Development Programmes for Business Leaders

Sales Manager Leadership Development Program (2019–2023)
Marketing and Sales Excellence for leadership in Pharmaceuticals and Medical Devices | Johnson & Johnson
Conceptualised and delivered for Johnson & Johnson (Medical): Training Need Analysis, Content Development to Delivery
Sales Leadership Development Program (2023) for Embecta (Previously Becton Dickinson)
Patient Pathway Excellence Management Program for Bariatric Centre Heads in collaboration with Johnson & Johnson (2021–2023)
Excellence in Marketing for Pharma
Lab Admin Leadership Development Program (2025–ongoing)
India Access Strategy for British High Commission in India (2022)

Projects

2024–25

Impact evaluation of Niramayam Yojana, Madhya Pradesh

Funding Organization : World Health Organization

Investigator : Arif Raza & Kheya Furtado

2022–23

Integration of Health Insurance Schemes for Universal Health Coverage

Funding Organization : World Health Organization

Investigator : Kheya Furtado

2022–23

Process evaluation of the adoption and use of standard treatment guidelines under PMJAY

Funding Organization : World Health Organization

Investigator : Nafisa Vaz

2020–2022

Case studies on digital financial payments to community health workers in India

Funding Organization : Harvard University (sub-award of the Gates Foundation)

Investigator : Kheya Furtado

2020–2021

Health systems research for PMJAY: Assessment of implementation models

Funding Organization : World Health Organization

Investigator : Kheya Furtado

2020–2021

Health systems research for PMJAY: Assessment of implementation models

Funding Organization : World Health Organization

Investigator : Arif Raza

2019–2020

Technical support to the government of Assam for integrating publicly funded health protection schemes

Funding Organization : World Health Organization

Investigator : Arif Raza

2019

Examining claims processes under PMJAY

Funding Organization : Alliance for Health Policy and Systems Research, WHO

Investigator : Kheya Furtado

2024-2025

Local feminist perspectives as transformation levers A study from India 2025

Funding Organization : German Institute of Development and Sustainability

Investigator : Sreerupa Sengupta

Capacity Development Programmes for Business Leaders

Sales Manager Leadership Development Program (2019–2023)
Sales Manager Leadership Development Program (2019–2023)
Conceptualised and delivered for Johnson & Johnson (Medical): Training Need Analysis, Content Development to Delivery
Sales Leadership Development Program (2023) for Embecta (Previously Becton Dickinson)
Patient Pathway Excellence Management Program for Bariatric Centre Heads in collaboration with Johnson & Johnson (2021–2023)
Excellence in Marketing for Pharma
Lab Admin Leadership Development Program (2025–ongoing)
India Access Strategy for British High Commission in India (2022)

Publications

Collaborators

Get In Touch

Get In Touch

Invitation to partnerships and collaborations

Co-production of research for practice.
Engage in executive education and capacity-building initiatives for healthcare managers and policymakers.
Join our growing network of government agencies, academic institutions, and industry leaders shaping health system reform in India.